Cancellation policy

Some items in our store may be offered as a subscription, pre-order, or try before you buy. This cancellation policy explains how you can change or cancel these types of purchases.

Subscriptions

When you purchase a subscription, you will receive recurring deliveries. These are based on the subscription duration and frequency you select.

Your payment details will be stored securely and you will be charged for each of these deliveries, unless you choose to pay in advance.

Some subscriptions may auto-renew at the end of their term. If you do not wish to renew a subscription, you can cancel it.

If you want to cancel or change your subscription, you can do so at any time. Your order confirmation emails contain links to your order, where you can manage your subscription.

See our return policy for more information on returns and refunds.

Pre-orders

When you place a pre-order, you are purchasing an out-of-stock or soon-to-be-available item that is not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, and then fulfill and collect the full or remaining payment at a future date.

You can cancel a partially paid pre-order that has not yet been fulfilled. If the order has already been fulfilled, you cannot cancel it, but you can request a full or partial refund. See our return policy for more information on returns and refunds.